According to company policy, we are unable to issue refunds. Instead we offer an exchange for a different size or store credit to be used on future purchases. Unless, of course, we make a mistake or the product is defective! We do our best to make sure to fulfill every order promptly and efficiently, but sometimes mistakes do happen. Please contact us (864)370-7850 or message us through our Contact Page if you would like to return something that you bought from The Vault, and we'll be happy to work something out!